Shoreditch Cleaner Privacy Policy for Customers

This Privacy Policy explains how Shoreditch Cleaner collects, uses, stores and protects personal data for all Shoreditch Cleaner customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. Please read this Privacy Policy carefully so that you understand how and why we process your personal data when you use our cleaning services.

Scope of this Privacy Policy

This Privacy Policy applies to all Shoreditch Cleaner customers within our service area, including individuals, households and business customers who request, book or receive our cleaning services. It covers personal data collected before, during and after the provision of services, including enquiries, bookings, payments and follow-up communications.

Data Controller

For the purposes of data protection law, Shoreditch Cleaner is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identification and contact details, such as your full name, billing address, service address, and any other contact details you choose to provide to us.

Booking and service information, such as preferred dates and times for cleaning, access instructions for the property, details of the services requested, and related notes needed to deliver services safely and effectively.

Payment and transaction information, such as payment confirmations, invoices, records of payments, and information about the services purchased. We do not store full payment card details; where electronic payments are processed, card details are handled by secure payment processors.

Communication records, such as information contained in enquiries, complaints, feedback or other correspondence between you and Shoreditch Cleaner, including the date, time and subject of the communication.

Usage and interaction information, such as basic technical and usage data generated by visits to our website or interactions with our online booking tools, to the extent that this information constitutes personal data and is necessary for the operation and security of our services.

Purposes and Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under applicable data protection laws. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We process personal data to enter into and perform our contract with you. This includes handling enquiries, confirming bookings, providing cleaning services, arranging access to your property, communicating about your booking, and processing payments.

Compliance with legal obligations: We process certain personal data to comply with legal and regulatory obligations, including record-keeping, accounting, tax requirements and responding to lawful requests from regulatory or law enforcement authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. These legitimate interests include managing and improving our services, preventing and addressing misuse of our services, handling queries and complaints, ensuring the safety of staff and customers, and maintaining business records.

Consent: In limited circumstances, we may rely on your consent, for example where we ask for permission to send you certain types of marketing communications or where consent is required for the use of certain optional cookies or similar technologies. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To manage customer enquiries, provide quotations and confirm bookings.

To plan, schedule and deliver cleaning services at the agreed address and time.

To process payments, issue invoices and manage refunds where applicable.

To communicate with you about your bookings, including reminders, updates or changes to services.

To manage customer care, respond to complaints, queries or feedback, and resolve disputes.

To maintain internal records relating to services provided, including for accounting, audit and reporting functions.

To improve our services, including internal analysis of anonymised or aggregated information where possible.

To maintain the security and integrity of our systems, prevent fraud and protect our legal rights.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your personal data according to our instructions and in accordance with this Privacy Policy and applicable data protection laws.

Examples of processors and third parties we may use include:

Payment processing providers who handle card and electronic payment transactions.

IT and system support providers who host, develop or maintain our business systems and online tools.

Customer management and scheduling tools that assist us in managing bookings, reminders and service delivery.

Professional advisers, such as accountants or legal advisers, where such access is strictly necessary for the services they provide to us.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to use it only as necessary to provide the contracted services. We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period necessary to manage our ongoing relationship with you and for a reasonable period after services have been completed to handle any queries, complaints or legal claims.

We may retain certain records for longer where we are required to do so by law or where it is necessary to establish, exercise or defend legal claims. When personal data is no longer required for the purposes described in this Privacy Policy, we will securely delete or anonymise it.

International Data Transfers

Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, implementing standard contractual clauses or taking other appropriate safeguards as required by data protection laws.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, and limiting personal data access to staff and processors who need it for their role and who are subject to confidentiality obligations.

Your Data Protection Rights

Under applicable data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions. Your rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure: You may have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as during the investigation of a complaint about accuracy.

Right to data portability: In some cases, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit that data to another controller where technically feasible.

Right to object: You may have the right to object to our processing of your personal data where the processing is based on our legitimate interests or relates to direct marketing.

Rights in relation to automated decision-making: Shoreditch Cleaner does not carry out automated decision-making, including profiling, that produces legal or similarly significant effects for customers.

Exercising Your Rights and Contact

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact Shoreditch Cleaner using the contact details made available on our website or through our usual customer communication channels. We may need to verify your identity before responding to certain requests.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable laws. Any updated version will be published on our website and will apply to all Shoreditch Cleaner customers in our service area from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.